Elements and Performance Criteria
- Communicate with suppliers
- Order product
- Orders for products are placed with approved suppliers.
- Product description is sufficiently detailed so that customer specifications, Australian Quarantine Inspection Service (AQIS) requirements and state/territory food regulations can be met.
- Price, product description, time of delivery and payment terms are negotiated with supplier.
- Contract to purchase is checked and approved by appropriate person before being forwarded to supplier.
- Complete documentation
- All documentation associated with the transaction is completed.
- Documentation shows all information required to identify product, supplier and customer contract and is completed to the satisfaction of AQIS and Australian Customs.
- Contracts to supply product are not signed and dispatched until checked by appropriate person.
- A copy of the full set of negotiable documents is checked to ensure that the terms and conditions are consistent with that agreed to.
- A full set of negotiable documents is signed.
- Inspect product
- Product is inspected, when appropriate, against customer specification to ensure that it meets customer's requirements as well as those of AQIS and relevant state/territory food regulations.
- Arrangements are made for product that does not meet agreed specifications to be held for re-direction to other uses/markets.
- Manage records
- Records of all communications with supplier and customer are maintained and filed against a contract number.
- Records from receival point confirm that the correct product has been picked-up/delivered, product has been checked against manifest, the container number is consistent with that on the documentation and that the container's seal was still intact when delivered.
- Records of inspections of product are maintained and type of product identification marks for traceability are recorded against contract number.
- Records of import documentation are checked for completion before being filed against contract number.
- Records of supplier/customer complaints are maintained and copies forwarded to the appropriate person for resolution.